I can't reach my web guy. What now?
Common, stressful, and usually recoverable. Work out what you control before you do anything else.
SHORT ANSWER
Work out what you control, in this order. Find who your domain is registered with at lookup.icann.org and whether you can log in. Find who hosts the site, often visible in your billing or by asking your domain registrar. Get a copy of the content and photos, even if only by saving the pages from your browser. And check whether you own your Google Business Profile. If you control the domain, you are fine: you can rebuild and point it wherever you like. If you do not, that is the first thing to resolve.
Step one: the domain
Go to lookup.icann.org. Look at the registrar and the registrant. If it is your name and you can log in, you control your address and everything else is recoverable. If it is your developer's name, that is the problem to solve first, and email is the tool: a written request for transfer, sent to the last address you have.
Step two: hosting
Check your credit card statements for a hosting charge; often the park pays it directly and nobody remembers. If your developer pays it, find out when it renews, because a site whose hosting lapses simply disappears. Your domain registrar's DNS records will name the host if you can log in.
Step three: save what exists
Before anything else changes, save your content. Copy the text of every page into a document and right-click and save every photo. If the site goes down tomorrow, this is the difference between rebuilding in two weeks and rewriting everything from scratch.
Step four: your Google profile
Search your park on Google and try to manage the listing. If your developer owns it, request ownership through the profile's transfer process; Google will contact them, and if they do not respond within a week you can usually claim it. This one matters, since for most parks the profile drives more calls than the website.
Then decide
With the domain in hand and content saved, you can rebuild with anyone, including us. Without the domain, resolve that first. We have picked up several sites from exactly this situation and the domain is always the whole question.
Related questions.
What if my web developer disappeared entirely?
Secure the domain first, then the Google profile, then rebuild. If the domain is in their name, send a written transfer request and use ICANN's dispute process if needed.
Can I get my website files without my developer?
Sometimes, if you can access the hosting account. Otherwise save the page content and photos from your browser and rebuild from that.
How do I find out who hosts my website?
Check your card statements for a hosting charge, or look at the DNS records at your domain registrar.
What if the hosting lapses?
The site goes offline. As long as you hold the domain you can put a new site up, so the domain is the priority.
Want this handled for your park?
We build and run websites for RV parks and campgrounds, and nothing else. Websites from $85 a month, SEO from $250.